Insurance Sales Representative

Insurance Sales Representative

Insurance Sales Representative 

The Doyle Group is seeking an experienced Insurance Sale Representative with a focus on closing the sale while providing exceptional customer service. The ideal candidate will have sales experience in the insurance industry, and knowledge of customer service excellence. We’re looking for a bright, talented, motivated professional who has a passion for the insurance sales and wants to work in an energetic, positive, competitive environment.

Duties and Responsibilities

This individual will be responsible for fielding inbound sales leads, following up with potential customers, responding to inquiries, managing complaints, troubleshooting customer service problems, and providing general information to new and existing policy holders.  This role requires someone who will be able to efficiently educate customers about the product and features while presenting a professional company image through voice and online interactions.

  • Receive 60-75 inbound sales and customer service calls daily.
  • Make outbound calls to health, wellness, and beauty practitioners regarding the purchase or renewal of professional liability insurance as needed.
  • Outbound calls to current or past customers – no cold calling
  • Clearly articulate the differences in policy specifics so clients can make informed decisions about their purchase.
  • Assumptively close sales by using suggestive speech.
  • Inform clients about the product and coverage by explaining procedures, answering questions, and providing general information.
  • Maintain and improve quality results by adhering to standards and guidelines.
  • Update knowledge by studying new product offerings; participating in insurance continuing education courses.
  • Accomplish sales and organization mission by completing customer service related tasks as needed.

What Success Looks Like

  • Garner a complete understanding of our products, processes, systems, customers, etc. to be able to effectively and efficiently interact with policy holders and prospects
  • Maintain consistent productivity in order to meet the monthly team sales targets
  • Work to improve personal conversion and attachment rates by product
  • Successfully integrate with Call Center Sales team – as well as TDG culture

Qualifications and Skills

  • 4-40 or 2-20 license preferred
  • Proficient in relevant computer applications
  • 1-3 years of experience in a call center environment
  • 1-3 years of experience in sales
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills
  • Ability to handle stressful situations professionally
  • Highly organized and detail-oriented
  • Flexible schedule
  • Results driven
  • Positive attitude
  • Spanish speaking is a plus

About The Doyle Group

The Doyle Group is a high growth e-commerce company focused on providing liability insurance the complementary medicine space. In addition to our media business line, TDG provides financial services and benefits to our customers. The company has had exponential growth over the past few years due to our proprietary integrated direct response marketing protocol and backend systems. TDG is a customer-centric company, that strives to ensure every interaction with us is a positive one. “Think of yourself as a customer” is literally written on the walls.

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